NAKED Underwear Return Policy

Important note on authenticity

Some websites use our name and our brand without authorization. The only official NAKED Underwear website for France is: www.naked-underwear.com.

For any order, return request or consultation of our return conditions, rely exclusively on this website and on this policy. We cannot be held responsible for transactions carried out on other websites.

At NAKED Underwear, we want you to be fully satisfied with your purchases. If, despite all the care we put into our products, one of them does not meet your expectations, you can return it to us very simply. We scrupulously apply French and European regulations on the right of withdrawal, and we aim to remain clear and transparent at every step.

Orders delivered to the United States are governed by the "Deliveries to the United States" section below.

Right of withdrawal: 14 days to change your mind

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have (except for deliveries to the United States) a period of fourteen (14) calendar days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalty. During this period, you may decide to return to us a product that does not fully satisfy you, whether for an exchange or for a refund.

The right of withdrawal applies to items at the regular price as well as to items on sale.

Details on time limits

• Starting point: the 14-day period runs from the day after the day on which you (or a third party designated by you) receive the product. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the first following working day.
• Notification: before the 14 days expire, you simply need to inform us of your decision to withdraw. To do so, you can contact our customer service by e-mail at contact@naked-underwear.com, use our online withdrawal form, or send us the model form reproduced at the bottom of this page (online or by post). An acknowledgment of receipt of your request is sent to you by e-mail without delay.
• No mandatory form: you are not required to use any particular template. Any written statement clearly expressing your wish to withdraw (for example, a simple e-mail stating your order number and the products concerned) is valid.

Exchanges

Within the same 14-day period, you may, if you prefer, request an exchange rather than a refund:

• exchange your product for another item of equivalent value (with the option of paying the price difference if you choose a more expensive product);
• or simply change the size if it does not fit you.

An exchange is an additional option that we offer you: it never replaces your legal right to a refund if that is what you prefer. Extended exchange periods may be offered during the end-of-year holiday season; when they are, they are announced on the website and do not change the statutory 14-day withdrawal period.

Conditions for returning items

So that we can take an item back in the best conditions, please observe the following points:

• Condition of the product: the returned product must be unworn, unwashed, clean and in its original condition. You may of course try on our items to check the size or the fit, but under the same conditions as in a store. For briefs, thongs and bodysuits fitted with an adhesive hygiene strip, the strip must under no circumstances be removed when trying on. For other models without a hygiene liner, we ask you to try them on over your own underwear in order to keep them in impeccable condition.
• Labels and packaging: items must be returned with their original labels attached and, if possible, in their original packaging. Each NAKED Underwear piece carries a label showing its textile composition, in accordance with European regulations. Only remove these labels once you are sure you are keeping the product: an item returned without its labels loses value, and this diminished value may be deducted from the refund (Article L.221-23 of the French Consumer Code).
• Trying on and hygiene: for hygiene reasons and out of respect for all our customers, if an item has been worn for an extended period, soiled or damaged, or if its hygiene liner has been removed, we may apply a deduction to the refund, within the limits permitted by law (only in the event of a diminished value of the goods resulting from handling beyond what is necessary to try them on). Rest assured: this is very rare, and in such a case we will always contact you to find the best solution.

Items not eligible for return

In certain cases provided for by the regulations (Article L.221-28 3° of the French Consumer Code), the right of withdrawal cannot be exercised for products sealed for hygiene reasons whose seal has been broken or removed after delivery. This rule protects the health of our customers.

At NAKED Underwear, our products are not systematically sealed. So you can rest assured: most of our models can be tried on under normal conditions (over your underwear) and returned as long as they are clean, unworn, unwashed and in their original condition.

When an item is delivered sealed for hygiene reasons, its seal must be intact for the return to be accepted. The hygiene strip on briefs, thongs and bodysuits is not a seal: if it has been removed, the return remains possible, subject to the deduction described above.

Simplified return procedure

• 1. Notifying us of your withdrawal: inform us of your wish to return within 14 days of receipt, by e-mail at contact@naked-underwear.com (stating your order number and the references of the items concerned), via our online form, or by sending us the model form below.
• 2. Preparing the package: carefully repack the item(s) to be returned in compliance with the conditions above (product unworn, clean, labels attached, etc.). It is essential to include in the package a note stating your order number; ideally, enclose a copy of your invoice or of your order confirmation. If possible, use the original packaging, or otherwise a suitable box that properly protects the items during transport.
• 3. Shipping the return: send the package back no later than 14 days after notifying us of your withdrawal. The return address is sent to you by e-mail as soon as your request is confirmed: this allows us to direct you to the warehouse best suited to your geographical area, for faster processing. Make sure your package carries the correct postage. We strongly recommend a tracked shipment, so that you keep proof of posting; if the carrier loses the package, tracking makes the process much easier. To speed up processing, e-mail us the tracking number as soon as you ship.
• 4. Return costs: the cost of returning the items is at your expense, except in the event of an error on our part or unless NAKED Underwear expressly agrees otherwise. No restocking fee or handling fee will be charged to you for processing the return.
• 5. Receipt and inspection: upon receipt of your return, our team checks the condition of the items, generally within 7 business days. If everything is in order, your return is approved and the refund is processed as quickly as possible. If there is a problem (item worn, incomplete, damaged, etc.), we contact you to let you know and to offer you a suitable solution.

Our commitment to your satisfaction

With your satisfaction in mind, alternatives may be offered to you when you request a refund (exchange, store credit, another product). This is in no way a refusal of your request, but a service intended to find the solution that suits you best.

If you maintain your request for a refund, it is always accepted (except for deliveries to the United States) provided that it was made within the statutory time limits and that the items are returned under the conditions described above. A store credit never replaces a refund without your express consent.

Refund

Once your return has been received and checked, we issue (except for deliveries to the United States) a full refund of the returned item(s), as well as, where applicable, the initial standard delivery costs. In other words, if you return your entire order, the initial delivery costs you paid are also refunded to you. In the case of a partial return, the initial delivery costs are refunded in proportion to the items returned, except where a flat rate applies. Any additional cost of an express delivery method that you chose is not refunded (we refund at most the cost of a standard delivery).

• Refund period: the refund is made within 14 calendar days of the notification of your withdrawal. In accordance with the law, we may defer the refund until we have recovered the product or until you have supplied proof of shipment, whichever is the earlier. In practice, at NAKED Underwear, the refund is generally triggered as soon as the return is received and approved, so as not to keep you waiting unnecessarily. You receive an e-mail as soon as the refund is issued.
• Refund method: we refund to the same payment method as the one used when placing the order. If you paid by credit or debit card, the refund is credited to that card; if you paid via Klarna or PayPal, the corresponding account is re-credited, and so on. This is free of charge for you. Another refund method (for example a store credit for a future purchase) is only possible with your express consent: we never impose a store credit without your request.
• Follow-up: depending on your bank, a few business days may pass before the credit appears on your account. For any question about the status of your refund, our customer service is at your disposal.
• Gifts based on purchase amount: if you received a gift for reaching a certain purchase amount (for example "a free item from €100") and your return brings your order below that threshold, the gift must be returned with the rest of your package. Otherwise, its value will be deducted from the amount of your refund.

Deliveries to the United States

This section applies only to orders delivered to the United States. For these orders, the 14-day right of withdrawal and the refund conditions described in the previous sections do not apply: they are replaced by the return conditions below.

• Time limit: let us know about your return within 14 days of delivery, by e-mail at contact@naked-underwear.com, stating your order number and the items concerned. We will then confirm the steps to follow and the return address.
• Lingerie (bodysuits, sets, bras, briefs and thongs, garter belts, bustiers and corsets, swimwear): for hygiene reasons, these items are not eligible for a cash refund. Once we have received the returned item, you choose between an exchange (another size or another style) and a store credit for the amount of the item, valid on our online store.
• Other items (nightgowns, kimonos and robes, jewelry and accessories): once we have received the returned item, you choose between a refund to your original payment method and an exchange.
• Conditions: the item must be unworn, unwashed, with its labels and hygiene liner intact, and your order number must be included in the package. Return shipping costs are at your expense.
• Defective item or error on our part: we offer you a replacement or a refund, and we cover the return shipping costs.

Withdrawal form

In accordance with the provisions of the French Consumer Code, you will find below a model withdrawal form. You may (although this is not an obligation) use it to inform us of your return:

To MLPR (NAKED Underwear), 2 rue Beauvoisine, 76000 Rouen, France, e-mail: contact@naked-underwear.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Ordered on (*): ____ / received on (*): ____
- Order number: ____
- Name of consumer(s): ____
- Address of consumer(s): ____
- Signature of consumer(s) (only if this form is notified on paper): ____
- Date: ____
(*) Delete as appropriate.

You can also submit your request directly online via our withdrawal form.

Legal guarantees

Independently of the right of withdrawal, you benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and from the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). If a product is defective or non-conforming, contact our customer service: the return shipping and the replacement or refund are then entirely at our expense.

Consumer mediation

If, after sending us a written complaint, you have not obtained a satisfactory response, you may refer the matter free of charge to the consumer mediator we are registered with: MÉDIATION CONSOMMATION DÉVELOPPEMENT (MED CONSO DEV), www.medconsodev.eu; the full contact details appear in our Legal Notice.

We hope this information gives you all the answers you were looking for. The NAKED Underwear team naturally remains at your disposal for any information or assistance with your return, by e-mail or via the contact form.

Your trust and your comfort are our priority, and we are committed to making your NAKED Underwear experience as pleasant as it is worry-free, including when you make a return. Thank you for your trust, and see you very soon on our online store!

These return conditions apply to every order placed on our website and form an integral part of our General Terms and Conditions of Sale. They comply with the French Consumer Code and with European Directive 2011/83/EU on consumer rights.

Last update of these return conditions: 27 September 2026

Legal information box: legal guarantee of conformity and guarantee against hidden defects